1 Information We Collect
We collect information you provide directly to us and information automatically collected when you use our services.
Information you provide:
- Name, email address, and phone number when creating an account or booking
- Home or service address for scheduling appointments
- Payment details (processed securely via third-party providers)
- Messages and communications with our support team
- Feedback and reviews submitted about our services
Automatically collected information:
- Device type, browser, operating system, and IP address
- Pages visited, time spent, and navigation patterns on our website
- Location data (only when permission is granted) for service matching
- Cookies and similar tracking technologies
2 How We Use Your Information
We use collected information for the following purposes:
- To process and manage your service bookings and appointments
- To communicate with you about bookings, updates, and support
- To match you with the nearest available, qualified professional
- To process payments and send invoices or receipts
- To improve our services through analytics and feedback
- To send promotional offers (you may opt out at any time)
- To comply with legal obligations and resolve disputes
3 Information Sharing
We do not sell your personal information to third parties. We may share your data only in these limited circumstances:
- Service professionals: Your name, address, and contact details are shared with assigned professionals to complete your booking
- Payment processors: Secure payment information processed by certified third-party providers
- Service providers: Companies helping us operate our website under strict confidentiality agreements
- Legal requirements: When required by law or court order, or to protect Fixit and its users
4 Data Security
We implement industry-standard security measures to protect your personal data:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, access-controlled databases with regular security audits
- Payment data handled by PCI-DSS compliant third-party processors — never stored on our servers
- Staff access to personal data is strictly limited and governed by internal policies
5 Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing emails at any time via email links
- Restriction: Request we limit how we process your data in certain circumstances
To exercise any of these rights, contact us at support@fixit.com.
6 Cookies
We use cookies to enhance your experience. For full details, see our Cookie Policy. In summary, cookies help us with:
- Keeping you logged in to your account (essential cookies)
- Remembering your preferences and settings
- Analyzing website traffic and usage patterns
- Personalizing content and service recommendations
7 Third-Party Links
Our website may contain links to third-party websites such as payment gateways and social media platforms. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing any personal information.
8 Children's Privacy
Fixit services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will promptly delete it.
9 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of Fixit after changes constitutes acceptance of the revised policy.
10 Contact Us
If you have any questions about this Privacy Policy, please reach out:
- Email: support@fixit.com
- Phone: +91 1800-FIXIT-NOW
- Address: Delhi, India
- Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST